Refund policy

Refund & Exchange Policy – The Urbanex

At The Urbanex, we are committed to delivering premium-quality leather products and ensuring customer satisfaction. To maintain transparency and fairness in our business operations, please review our Refund & Exchange Policy carefully.

1. No Refunds or Exchanges Under Any Circumstances

The Urbanex does not offer refunds or exchanges on any purchases. All sales are considered final.

Since our parcels are shipped with an open parcel facility, customers have the opportunity to inspect their order before accepting delivery. This allows customers to verify the product's condition, design, and quality at the time of delivery. Therefore, once an order is accepted, it is not eligible for return, refund, or exchange.

2. 1-Year Leather Warranty

The Urbanex proudly offers a 1-Year Leather Warranty on all genuine leather products.

This warranty covers:

  • Manufacturing defects in leather material

  • Stitching defects resulting from workmanship

  • Hardware defects (zippers, buttons, buckles, etc.) caused by manufacturing faults

This warranty does not cover:

  • Normal wear and tear

  • Scratches, cuts, burns, or accidental damage

  • Damage caused by improper use, storage, or maintenance

  • Water damage, chemical exposure, or misuse

  • Natural variations in leather texture, grain, or color

Warranty claims are subject to inspection and approval by The Urbanex team.

3. Reporting a Warranty Claim

To submit a warranty claim, customers must contact us within the warranty period and provide:

  • Order number

  • Proof of purchase

  • Clear photos of the issue

  • Detailed description of the problem

4. Warranty Resolution

If a warranty claim is approved, The Urbanex may, at its sole discretion:

  • Repair the product

  • Replace the defective product

  • Provide a store voucher of equivalent value if repair or replacement is not possible

No cash refunds will be issued under any circumstances.

5. Shipping Costs

Customers are responsible for shipping costs associated with sending products for warranty inspection or repair.

If the claim is approved and a replacement is required, The Urbanex will bear the shipping cost of sending the repaired or replacement product to the customer.

6. Policy Updates

The Urbanex reserves the right to modify or update this Refund, Exchange & Warranty Policy at any time without prior notice. Any changes will be published on our official platforms.

For any questions or assistance, please contact us:

📞 0333-5165333
📧 urbanexgloballlc@gmail.com